Shipping policy

Order Processing

Standard orders are typically processed and shipped within 2‑4 business days, excluding weekends and public holidays. During high‑volume periods such as product launches or sales events, processing time may be extended. Once your order is dispatched, you will receive a shipping confirmation email with tracking information. You may also view tracking details from your account.

Shipping Timeframes

Business days exclude weekends and holidays.

United States domestic orders: Up to 7 business days after dispatch.
International orders: 10‑21 business days after dispatch. Delivery may take longer due to customs clearance, carrier backlogs or circumstances beyond our control.

We are not liable for delivery delays caused by customs inspections, natural disasters, carrier transfers, labor strikes or transportation disruptions. Our customer support team can only access the same tracking data visible to customers. Please allow the full estimated shipping window to pass before contacting Customer Care. If the delivery timeframe has expired or tracking shows the package is being returned to sender, please contact Customer Care with your order number for assistance.

Shipping Methods & Rates

Shipping fees are calculated at checkout. Free‑shipping threshold offers apply as specified on our website. Expedited shipping is available for US domestic orders for faster transit.

Customs, Duties & Import Taxes

All international shipments may be subject to import duties, taxes and customs fees assessed by the destination country based on order value.

For selected countries, duties and taxes are collected at checkout.
For all other international destinations, duties and taxes are not included in product or shipping charges. All customs‑related costs shall be borne solely by the recipient. By placing an international order, you authorize us to arrange import services on your behalf.

Certain collaborative‑edition products cannot be shipped to some countries due to licensing restrictions.

Shipping Address Modifications

No shipping‑address changes can be made once an order has shipped. You may attempt to adjust delivery instructions directly with your local courier. If the courier marks the package as undeliverable and returns it to us, reach out to Customer Care with your order number.

Mail‑Forwarding Services

We accept orders to mail‑forwarding addresses. Packages shipped to forwarding addresses are not eligible for product replacements for damage or other issues.

Supported & Unsupported Shipping Destinations

We deliver to most countries globally. We do not ship to: Belarus, Congo‑Brazzaville, Congo‑Kinshasa, Côte d’Ivoire, Guatemala, Iran, Iraq, North Korea, Russia, South Sudan, Sudan, Syria, Tajikistan, Turkey, Ukraine, Uzbekistan.

We support shipments to APO / FPO / DPO military addresses. Please follow checkout formatting requirements to avoid delivery failure. PO Box deliveries are accepted.