Refund policy
We adore our ColourPopettes and your satisfaction is very important to us! We will gladly replace any item that may have had a bumpy ride during shipping. Your hurt babies may only be exchanged for the same product you purchased within 14 days of delivery. Please contact our customer support team for additional assistance. ColourPopettes must include photos of their hurt babies.
Unfortunately, due to the low‑cost nature of our products, we are unable to offer any returns or exchanges for any other reasons.
Once an order is placed, we are not able to provide any cancellations.
Please note that items shipped using a mail forwarding service are not eligible for replacements of any kind.
Key points summary (from official policy)
- Only shipping‑damaged goods qualify: replacement for identical item only, no cash refund; claim must be submitted within 14 days after delivery, and product damage photos are required.
- No returns / exchanges for change‑of‑mind, wrong shade preference or other non‑damage reasons.
- Orders cannot be cancelled after submission.
- Purchases made via mail‑forwarding services have zero replacement eligibility.